News flash: Just heard from Kamik Boots with the offer of a replacement pair. Will update!
* New boots are on their way from Kamik directly.
* Peter Glenn has also offered a $25. credit, even though none of this was their fault - go PG!
* Kamik hasn't explained why their American office directly contradicts company policy in terms of standing by the product....
* Boots arrived. Moral of the story: if you're not treated well, escalate. Getting in touch with a company's PR people, as opposed to the actual Customer Service team, seems to be a good idea, especially if you have a blog :-)
It's snowy in Connecticut where my daughter goes to college, so we encouraged her to buy good boots. She bought a pair of Kamiks online through Peter Glenn. She loved the boots. But when she wore them the second winter, they had sprung a leak, so much for the waterproof boot thing. Also the insides had worn out so much in the first season that by the second season, they dug into her heels. These were not from Payless. They should hold up!
Once my son asked Shoe Store Guy, when we went to buy new sneakers, what to do about the fraying lining of his Timberlands which he hadn't even purchased at that store? SSG had a look and said, "Timberlands shouldn't do that!" He went to the stock area and came back with a replacement pair, no charge. That's what a good company does.
When I complained to Kamik, their response was to pass the buck to the retailer. Peter Glenn was as helpful as they could be, but then reported back that Kamik wouldn't do a thing because the boots' "warranty" was out - as in, they were more than one season old. Wouldn't you think boots ought to last more than a year?
Here is my letter to Kamik. Any bets on whether they'll respond?
At Kamik®, we make footwear that brings to life our northern origins. Singular. Strong. Simply dependable. We've been doing it for over 100 years. Day after day. 24/7. The result of all this effort: a complete line of outdoor footwear built to deliver superior comfort and reliable protection in the most extreme conditions. We know you wouldn't have it any other way.