I am a huge fan of Catalog Choice - I go there a few times a week to decline catalogs. Their "inventory" continues to expand, and my catalog load continues to shrink. There are a few catalog mailings which I cannot shake however - Dell Computers, in particular, sends me constant mailings despite my having signed up five different names and addresses with Catalog Choice. The ones to my deceased father are particularly annoying. So Dell, if you read what people write about you, PAY ATTENTION!
The way CC works is that you can track your removal requests. It shows when you made them and if the retailer confirmed or denied, or ignored. Some of them actually refuse these requests. I've called a few to complain and they have a lame infrastructure excuse.Yesterday I received a letter from Vermont Country Store saying
"We are writing you today to confirm and clarify your request from a 3rd party, Catalog Choice, to have your name removed from The VCC mailing list. Experience has taught us that some customers don't realize that when they opt out from our mailing list is means they will never receive a catalogue or correspondence from us again, while what they really meant to do was adjust the number of catalogues and correspondences they receive.It goes on to say [the nerve of these guys!] that if I fail to reply to their letter by phone or email they will PRESUME it was an error and resume mailings! That's quite a threat! You better believe I went to their website for the form, which I couldn't find. (I instead emailed Customer Service.) Basically they're pretending to comply, and undermining the system by this additional letter. I like how they say most customers are too stupid to realize they are opting out of "correspondence and catalogs". Excuse me, that's the whole point of Catalog Choice! May they continue to prosper!